Refund & Cancellation Policy

At Laurens Lavish Creations, we reserve event dates, rental inventory, staff, and resources specifically for each customer. Because of this, our deposits are non-refundable.

Deposits

All deposits are non-refundable.

Once a deposit has been paid and your date has been reserved, the deposit cannot be refunded if you cancel your event.

Changes & Rescheduling

We understand that plans can change. We will do our best to accommodate reasonable changes or rescheduling requests when possible.

Requests for changes or rescheduling should be made at least 14 days (two weeks) before the scheduled event date.

Changes or rescheduling requests made less than 14 days before the event may not be possible and may be subject to additional fees or loss of payments already made.

Any rescheduling is subject to date and inventory availability.

Final Payments

For parties and event-planning services, the final payment is due the day before the event.

For example, if your event is on Saturday, June 20, your final payment is due by Friday, June 19.

For jumpers, inflatables, and rental items, the final payment is due upon delivery unless otherwise agreed upon in writing.

Cancellations

If a customer cancels an event after paying a deposit, the deposit will not be refunded.

If additional payments have been made beyond the deposit, refunds, credits, or rescheduling options for those additional payments will be considered according to the timing of the cancellation, the services involved, and any costs already incurred or commitments made on behalf of the customer.

Rental Damage

Payments for rental items are separate from our deposit policy. Customers may be responsible for charges resulting from lost, stolen, excessively damaged, or intentionally damaged rental items.

Questions

If you have questions about our refund or cancellation policy, please contact us before booking.

Email: Laurenb@laurenslavishcreations.com

Laurens Lavish Creations
LaurensLavish.com